Enterprise
CaseManagement
Quinte provides enterprise case oversight for banks, credit unions, CUSOs, and fintechs. With CaseHUB, institutions run high-accountability case work in one policy-controlled system replacing fragmented tools and manual processes.
It embeds regulatory timelines, control checkpoints, structured documentation, and orchestrates automation into daily execution. Teams get real-time visibility into ownership, SLAs, and outcomes, with standardized workflows and centralized audit trails that reduce risk and support examiner and stakeholder review.
Case Centric View
The FoundationalPlatform
- Automates dispute cases from intake to resolution
- Ensures full Regulation E compliance with automated regulatory timelines and letter issuance
- Supports all transaction types, including ACH, POS, ATM, RTP, Zelle, Bill Pay, and Check
- Accelerates back-office actions via real-time GL posting & account updates
- Leverages Agentic AI decisioning to deliver future-proof dispute management automation
- Auto-creates cases from alerts to accelerate investigation workflows
- Protects against card fraud, check fraud, non-payment fraud, and AML alert cases in one platform
- Enables link analysis to uncover organized fraud patterns
- Supports SAR filings along with branch and incident case handling
- Manages complaints end-to-end across lines of business efficiently
- Supports compliance with internal policies and regulatory expectations seamlessly
- Tracks cross-department complaints with full transparency and audit trails
- Improves productivity through automation and workflow intelligence for faster resolution
- Prioritizes critical risks using predictive and behavioral rules and analytics
Benefits
Accelerated Resolution
AI-driven automation reduces handling time by up to 40%.
Financial institutions resolve cases faster by removing delays across the resolution lifecycle. Intelligent Automation and Agentic AI decisioning free your teams to focus on high-value analysis rather than repetitive tasks, delivering consistent, efficient outcomes at scale.
Operational Cost Reduction
A unified platform consolidates functionality while lowering operational costs.
Financial institutions can streamline operations, improve resource utilization, and achieve measurable cost savings by reducing spending on multiple systems.
Loss Mitigation & Fraud Prevention
Proactively manages cases using risk scoring and link analysis to prevent fraud.
Risk scoring and link analysis identify suspicious patterns earlier in the investigation process, enabling fraud teams to act with confidence. This early visibility reduces financial losses, protects customer accounts, and strengthens institutional trust.
Risk scoring and link analysis identify suspicious patterns earlier in the investigation process, enabling fraud teams to act with confidence. This early visibility reduces financial losses, protects customer accounts, and strengthens institutional trust.
Compliance Certainty
Built-in regulatory timelines strengthen compliance and centralize audit trails.
Compliance teams gain clear visibility and control to consistently meet regulatory timelines, reducing the risk of violations or fines. Regulatory reviews become smoother, more transparent, and far less resource-intensive.
Compliance teams gain clear visibility and control to consistently meet regulatory timelines, reducing the risk of violations or fines. Regulatory reviews become smoother, more transparent, and far less resource-intensive.
The CaseHUB Advantage
CaseHUB is designed for modernizing case handling as volumes and financial crime complexity continue to rise. It manages high-accountability work within a single, scalable architecture while enabling financial institutions to expand into additional workflows over time without adding new systems.
ServiceDESK is an embedded feature of CaseHUB that accelerates adoption, insight, and automation, reinforcing performance inside workflows.